If your package is returned due to you providing the incorrect shipping address you will be responsible for paying fee to reship order out. All sales are final. Due to the nature of our products and for sanitary purposes, we do not offer refunds or exchanges, except in the unlikely event you receive damaged products. If an item may be considered defective , please email rylydlashes@gmail.com indicating your name, order number, and photo of the product. Defective items need to be addressed within 15 days from the day of purchase. If the product is deemed defective RYLYDBEAUTY you will be eligible for a refund or replacement of the same item. Please ....note, we only accept returns from orders, in case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filled please send us the claim information and we will wait on the results of the claim before proceeding forward.
For all other questions or inquiries. please email us at rylydlashes@gmail.com.

All orders will be shipped 1-3 business days after your payment is processed. orders placed after 3:oopm MST, will be processed the following business days, weekends & holidays are not considered business day. Please be aware that orders take longer to arrive, as carriers work to deliver higher volumes due to COVID-19.